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Charlyn Keating

You Have a Very Bad Hotel

By October 6, 2003

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Tom Farmer and Shane Atchison of Seattle, Washington were very unhappy with their treatment at a hotel in Houston. So unhappy, in fact, they made a very funny PowerPoint presentation to explain their position.

The happy ending to this story is that the dispute was settled. The hotel has changed its training policies, made a donation to Tom and Shane's favorite charities, and apologized. The Urban Legends Pages examines the story, what it means to have a hotel room "guaranteed," and explains how the story was resolved.
Comments
July 17, 2008 at 1:53 pm
(1) IcebergLettuce says:

Yeah i had a really bad hotel experience at the Hyatt in South Carolina
its posted here if you want to read it

http://dontgothere.org/category/hotels-not-to-stay-in

October 4, 2009 at 12:48 am
(2) kay says:

Days Inn, Marion NC one step ever so slightly above refuse dump. Very run down in every aspect. Sleeping in cramped car would be an improvement and far more sanitary.

June 14, 2010 at 11:00 pm
(3) kelly says:

I recently stayed at the Wingat by Wyndam Hotel in Pooler, Ga. The customer service was absolutly horrid! I contacted bthe GM that same night, Jay Patel, and then i began to see where the poor servive permeated from. He was egoistic, rude, and vulgar. When I did not feed into his bragging, he got pissed and hed me, my wife, and our three kids escorted off of the premises by the police at 1am…with no where to go. Talk about stranded! Talk about customer service. NEVER GO THERE! It is not worth it. If you consider yourself of some quality, please stay on your level with where you lay your head. If your not concerned with any type of quality, then still dont go there. It is only for low lifes like the GM.

July 3, 2010 at 7:52 pm
(4) Shannon says:

Like everyone else, I stayed here because of the close proximity to the Highlands area.
This is not a boutique-styled anything; itís a D-U-M-P! I think they believe that they are shabby chic or something. Old, dirty, and mismanaged does not qualify as shabby chic cool.
The guy, who checked me in, didnít even turn down the TV to acknowledge me. Then when I said ďhelloĒ he didnít even get up out of his chair until a few minute later after I filled out my reg card.
He handed me a key and sent me down a filthy stained hallway including carpet and walls into a room that was beyond ridiculous. Half my furniture was either titled or broke. My headboard was nailed to the wall. The A/C cord was so old that I was afraid that if I Ieft it on while I was away, that it would catch the place on fire. I had the worst sleep ever and the worst continental breakfast ever, nothing like sewer water for coffee.
I couldnít wait to get the heck out of there.
When I got home, I spent a half an hour going through my luggage because I was afraid that I brought home bedbugs or something worse.
If you stay here youíre crazy!

July 3, 2010 at 7:53 pm
(5) Shannon says:

The Highland Inn, Atlanta GA-Like everyone else, I stayed here because of the close proximity to the Highlands area.
This is not a boutique-styled anything; itís a D-U-M-P! I think they believe that they are shabby chic or something. Old, dirty, and mismanaged does not qualify as shabby chic cool.
The guy, who checked me in, didnít even turn down the TV to acknowledge me. Then when I said ďhelloĒ he didnít even get up out of his chair until a few minute later after I filled out my reg card.
He handed me a key and sent me down a filthy stained hallway including carpet and walls into a room that was beyond ridiculous. Half my furniture was either titled or broke. My headboard was nailed to the wall. The A/C cord was so old that I was afraid that if I Ieft it on while I was away, that it would catch the place on fire. I had the worst sleep ever and the worst continental breakfast ever, nothing like sewer water for coffee.
I couldnít wait to get the heck out of there.
When I got home, I spent a half an hour going through my luggage because I was afraid that I brought home bedbugs or something worse.
If you stay here youíre crazy!

July 23, 2010 at 4:46 pm
(6) Stef says:

Never ever go to the Cesare Balbo Inn in Rome!!!

The brought my parents to another place in Rome and offered them a room in a unsafe and dirty building instead of the rooms they offer online (Hostelworld.com or Venere.com).

After my parents decided not to take this room the hotel charged them afterwards for 1 night on their credit card without them ever staying there! The police is dealing with this matter now, but be aware!

October 15, 2010 at 11:54 pm
(7) Melinda Yawn says:

The Residence Inn in Fort Collins Colorado totally mistreated us after staying there with our softball team for Nationals. Rachel the manager should be fired.

January 17, 2011 at 1:59 am
(8) kmgmz says:

Travelocity is by far the “WORST” trip planner on the WEB. Do not use them also “DO NOT” stay at the SAN CARLOS INN at 1140 Morse Blvd, San Carlos, CA. It is DIRTY, IT SMELLS, and you have to speak through a 3 inch plexy glass window in order to do business with them. This is an 8 room “PIG PEN” that TRAVELOCITY advertises as a 4 star Hotel. What a JOKE. DO NOT EVER stay here. It’s awful, we checked in, saw the scummy room and immediately checked out. They of course did not refund our money and neither would TRAVELOCITY.

April 9, 2011 at 10:40 am
(9) Steven Stephania says:

Never stay at the Hipotels in Paris. These people stole 210 euros from my creditcard and refuse to reimburse!!!

We had a look at the room, which was terrible, came back down and wanted to leave, but found out they had already booked 210 euros from my creditcard. These people are thiefs! Do not stay here: Hipotel Paris Buttes-Chaumont

May 14, 2011 at 4:10 pm
(10) charlie rivera says:

i made a reservation on orbit to stay at the roadway inn, in ATLANTIC CITY NJ, and it was totally different that the pictures that they show on the web. this place is so fealty and nasty that you cant even sleep or breath .No security and bad attitude personal.

June 26, 2011 at 9:09 am
(11) Rupal Ganatra says:

Coral Rock Hotel (Zanzibar) is a serious death trap
Their management defensive, their food should be zapped
If mildew and mold is part of your rep
Your hotel should no longer be on the map!

Threats and lawsuits are the order of day
If you dare review them, you will have to pay!
When you want to go somewhere to be merry and gay
Make sure you never ever go here to stay!

The missing banister on the slippery stairs
May leave you in serious need of frontal lobe repairs
The management’s ensuing unprofessional condescending scares
Will most likely catch you completely unawares

Take my advice before itís too late
And never ever take the Coral Rock bait
If you do walk past that devilish gate
I bid you adieu and leave you to fate! :P

*Am also working on a PPT like this one! Hilarious! :P

September 8, 2011 at 11:57 am
(12) Linda says:

The Louisville KY Marriott Downtown ignores customers!
I’ve lived in Louisville all my life and have dealt with most hotels here either as a musical entertainer, guest and lately as a trip advisor contributor. Saturday, Aug 27, my husband and I celebrated an anniversary with a dinner and night at the Marriott. It was an Ironman weekend and the hotel was busy. The first room they assigned us had no air conditioning. Not wanting to wait for maintenance we agreed to stay in a conference room with a Murphy style (pull down) bed. We snuggled in and rented a movie. My husband got up to get the remote and tripped on a protruding part of the frame which couldn’t be seen with the covers down and lights low. Later, barefoot, I got up to use the bathroom and ran into the metal protrusion which sliced my big toenail in half. I bled a lot , had extreme pain and lost 3/4 of my big toenail. The next day, I wrote to The Marriott via their website and told them of the incident and the dangers I saw in that bed. Corporate Marriott wrote me the next day saying the local office would contact me in 3-5 days. It’s been 12 days now, even after I wrote a second letter attaching a picture of my mangled and painful toe.

I have yet to decide how to pursue this, but I will caution anyone from booking here based upon this experience. God help the person who may suffer a life threatening injury!!

May 29, 2012 at 3:24 pm
(13) Don says:

I just had the worst hotel experience ever. My Family ( Wife, two small children) stayed at the Columbia Gorge Hotel in Hood River, Oregon. We had a dog barking all night in the room across the hall. I talked to the front desk several times and was very insistant that something be done. Instead of getting help I woke up to a $250 charge for smoking in my room and a notice that was slid under the door in the early morning. NO ONE in my family smokes. But, this is what happens when you give the hotel staff this kind of power. They used it as a way to get back at the customer. and there is nothing I can do. Don’t go to this Hotel.

July 18, 2012 at 6:32 am
(14) j says:

Thanks to this company, I now realise that you pay for what you get. Though the room was basic and the location good, the members of staff and the company as a whole dose not inspire loyalty or a return.

After my stay I discovered that I was charged thrice for my stay and you could only contact customer service by email or fax for a refund. It has been a month after my stay and after being charged by my bank the situation has not been fully rectified (i.e. I do not have my money back). I have had to pay more for my stay than I bargained. I envied my friend who stayed at the Radisson; overall she paid less for her no problem stay and had a better room.

If you are going to stay with them pay cash. Bring an extra pillow and if you are unsure stay with another company.

August 19, 2012 at 9:04 am
(15) Bambi says:

Days Inn Mount Hope West Virginia
Desk Clerk in ratty tshirt and bare foot, threw a bag of chips at another custmer who had problem with vending machine
Local hooker walking away as we drove up, hotel cliental sitting in parking lot drinking beer, floors in lobby and halls filthy
Room:floor dirty, smelled bad, no caulk around tub, auto grease on the sheet and Lastly THEY HAVE BED BUGS!
We always tear apart the beds to check them. Mattress was bagged so we kept looking. Lovely creepy crawlies under the sheet refused to stay- they did refund on card, but I will always check my room before bringing in luggage!!!!!

October 24, 2012 at 7:52 pm
(16) Shelene baker says:

Red Roof Inn in Elyria OH. Do NOT stay there if you can help it. They messed up our hole time there. they charged us twice for the room. the first time they said they didn’t charge the second card but then gave us a void on it. well that didn’t take it off and we had no money. we finally got them to take it off one card for a day and a half which got us home but then they put it back on the card so we will billed twice again so no money when we got home either. then after putting it in with the BBB and putting in a dispute with the card they charge the original card called me and did not even apologize for it at all and didnt discount or refund anything at all even though we incurred fees from both cards and from our checking account for not having the money to live off of. If you can stay in a different hotel while there I would definitely go some place else and i will make sure everyone i can tell will know this.

November 20, 2012 at 11:00 am
(17) jay says:

Me and my 3 children stayed in the apartment belonging to this hotel in May 2012. The apt is actually a few blocks from the hotel, facing it is a derelect building it does not have signs or indication that it is part of the hotel. When we arrived the apartment was filthy, ( food stains on the table and dirty bathroom and beds)we were shown the other apartment on the first floor and it had muddy foot prints in the shower and boxes in the hall , it felt as though we were trespassing in someones home, so we choose the lesser of 2 evils.The bath is not a tub/ shower, but a mouldy, ant infested shower.We didn’t use the shower while there( we used the turkish bath) No phone, LCD TV, desk , safe or “designer toiletries”, as were advertised. There were long blond hairs in the sheets (we are not blond) and a footprint on a pillowcase. It has a leaking skylight over the entrance to the apartment that made the narrow spiral staircase slippery.the hotel). Maybe the hotel is better. We arrived around midnight , and since there was no phone , we had to return to the hotel ( 3 times ,walking 15 min each time) to ask for clean pillowcases and towels at 1:15 am , we were bought 1 damp pillowcase. I complained to the owner , who took no responsibility and was extremely rude .See Istanbul Forum: angels home hotel – suspicious. By the way I paid $767 for 3 nights in a ” boutique hotel” in the off season. I got 3 nights in someones 30yr old dirty apt. We are not fussy travellers, we where in Greece & Turkey 3 weeks, and stayed in 8 hostels $15/night, all were excellent. We’ve been to Egypt, Southeast Asia, all of Europe, etc., so I know standards are different. But you get what you pay for and I paid a lot for a place that wasn’t as nice as or as clean as a hostel.

April 12, 2013 at 9:54 pm
(18) bill c. says:

Yeah, my wife and I had a really bad experience with a maintenance guy at the Jupiter Resort and Spa in Jupiter Florida about two weeks ago. We were there for a wedding, and we called the front desk for help getting our tv to work. The maintenance guy “john”came up to check the tv, but couldn’t figure out if the tv was bad, or the cable outlet was out. He looked at his watch after 5 minutes, and proceeded to tell us that he couldn’t help us. A few minutes later we called the front desk and told them this, but they didn’t seem to want to help us much. I timeshare my unit there, but I am not happy with the treatment and disrepair of the hotel…

April 18, 2013 at 11:26 am
(19) Jan says:

http://www.youtube.com/watch?v=Q2OCmQoRwms

The Water Street Hotel – Ya’ll just have to watch the video here. We were checking this hotel out to hold a retreat in the fall. The Water Street Hotel in Apalachicola, Florida denied anything was wrong with their hotel and refused a $30.00 offset in the bill. The email from the manager later said, in part, quote: ” I am not sure you understand there was nothing the hotel did wrong.”

To the coffee maker button that stuck, dispensing four cups of coffee on the floor, she replied, “We have had no similar complaints concerning our coffee makers; however, any appliance may break or malfunction at any given moment.”

To the retreat for which we were scouting, her reply in writing was, “While you claim the Hotel may lose $150,000.00 in revenue from your conference, we are a small 30-room hotel in a poor rural community and it would be doubtful that your conference would generate that kind of revenue for this hotel.”

Never mind that the hotel facility has condos for sale and clients who come in might have bought one of those.

This email itself explains why we won’t be taking a retreat there. Watch the video. “There’s nothing wrong with their hotel”.

February 13, 2014 at 2:29 pm
(20) Gregory Cobbin says:

Candlewood Hotel I checked out and left me teeth and other items. went back nothing. thiefs

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