From Anon: I enjoyed my stay with the Alex up to the point of leaving.
I left my bags at the hotel during the day and came back to collect them at 6 pm. At this point I indicated that I would like to change my clothes for a transatlantic flight that evening. I was told that I could not change them -- it was hotel policy and the guy on the desk indicated he could do absolutely nothing about it, and I should change my clothes in the airport!!
I was very surprised by this -- surely this is not 4-star service. The whole experience dampened my enjoyment of the weekend and left me very annoyed.
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