Argonaut Hotel

Guest review by AmeliesGnome, visited September 2005

In September I traveled to San Francisco with my sister and boyfriend to celebrate my birthday and to enjoy the chocolate festival. I was already a member of Kimpton and verified through email that my Kimpton membership number was definitely in my reservation. The desk clerk(s) were all really young and knew everything already. I offered my number and I was told he had it. NONE OF MY PREFERENCES WERE MET.

I asked for a high up room, and got one looking up to the sidewalk. The room was tiny and dark. The bathrobes are HIDEOUS. Trying to be a good sport I tried to smile through.

It got a lot worst. Whenever I called down to the front desk I was put on hold and then the line would go dead. We ate at the restaurant next door and served the worst seafood meal ever presented. When we complained we only got huffs and attitude from the manager.

When I talked to the concierge at the Argonaut Hotel I was told to wait for my survey to come in my email. The doormen are usually too busy chatting up girls outside to open the door for you. The doors on the rooms are very heavy and you can hear them slam shut all night.

When we checked out the front desk guy (I guess he thought he was funny) said to me "No, you cannot check out." Mind you this is about 6:30 am and before coffee.

So I check out, wait for my survey which went ignored for weeks and then I was told that the hotel didn't know I was a Kimpton member and that if I had only included it ALL of my preferences would have been met. So it was my entire fault? Really? Well, I have the email to prove it was included and double check by someone named Georgia.

My email was declined and then shortly there after I started to get DAILY harassing emails from the Argonaut Hotel manager. He questioned me about the same things over and over and stating he couldn't believe that any of his employees could ever have said any such thing. I finally snapped. I emailed the CEO. Haven't heard back.

I canceled my kimpton account. Being a gold member at another chain I am going back to them.

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