Guest Review of MGM Grand

From Kim: I will never stay at the MGM Grand again!!! I stayed at the MGM Grand quite recently. I arrived happy and excited to the check in with my boyfriend, as the whole trip was just starting. They tell us that we have received an "upgrade" as the room we should stay at is booked. We are perplexed, and excited to see the new "upgraded room."

We have a great deal of trouble finding this room, but eventually wonder into a dark depressing bar which I would name Gotham City, and finally find elevators that lead to our section of MGM, in infamous "The West Wing." Think of Beauty and the Beast where Belle shouldn't go into the Beast's secret dark quarters. The elevator dings, and we enter the hallway to the second floor with grey walls, carpet, and ceiling entrapping the entire hallway. There are no decorations or elaborate designs as you would expect most hallways to have in Vegas. It put one in an office feeling as you're going to work. A place, I believe, no one wants to be when they travel to Las Vegas.

Finally, my boyfriend opens the door to our room and we enter though a bathroom with no doors!!! Walking past the bathroom we enter the bedroom with a shoebox space, and wonderful view of the parking lot! We are so tired at this point as it is very late from a delayed flight that we decide not to go and complain as they told us we could change rooms in the morning to the room we should have had.

In the morning we are woken to a generator outside our room with people talking, and a closet light facing our room that would not turn off. After taking a shower, and the water leaking everywhere onto the slippery floor, there was no place for a woman to do her daily routine in privacy!!! Every little nose can be heard from the bed as one is in the "bathroom."

After getting ready to leave, my boyfriend and I look at the sheets and see some dead insects!!! There were even feathers from the down comforter scattered about, which my boyfriend is allergic to! Speaking of sheets the room only had one sheet and one blanket in the whole room! This was my worst experience while staying at a place other than my home! I would rather be camping in the Alaskan Tundra.

We go and complain at the front desk, and I tell them everything that happened, and all they say is "I'm sorry about that, but we can only reserve you "A" room, and it doesn't matter which one you get when you come, even if you were supposed to get a certain type of room." They also tell us that the room we stayed at did have a different floor plan, but with its "new" accommodations it was actually more an expensive room on their room listings.

So we finally switched back the second night to our room and it was much improved. We had a better view and there was a door to our bathroom. There was much more space and a better style overall.

I was still very upset from the whole lies about the so called "upgrade" from the night before. Though the price may be more expensive in their listings it was not an upgrade in any means!

Even though we had the room we should have had the second night, I will still never go back to the MGM Grand as they treated us with No Respect!!! Even if you get the room of your dreams booked online or though them, they only reserve you "A" room! So you could just expect to get the janitor's closet!!!! This is why you should not go to the MGM Grand as they are unpredictable when you go to check in.

Also, another saddening moment at the MGM Grand is when we went to the pool that flows like a river, the "Lazy River" I believe it's called. The pool was incredibly crowded, and I will never go back. If you have a kid, you would not want them to be here as there are drunken people everywhere holding drinks in their hands, and laving them out in the same place as children! I saw a boy walking away from the pool because he got hurt, and was crying and holding his arm. It's just not the most desirable place to be in my perspective. It seems as though the whole system is not thought out in great detail by the upper people in charge.

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