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AAA Diamond Ratings

Guide to the AAA Diamond Ratings System

By Charlyn Keating Chisholm, About.com

In general, the AAA Diamond ratings system evaluates the service, amenities and décor of each hotel. Here's an overview of what you can (generally) expect from each Diamond rating level, with example hotels pulled from around the Walt Disney World area:

AAA One Diamond
No-frills accommodations for the budget traveler:

  • Basic building and landscaping
  • Guest rooms with functional furniture, a wall-mounted TV, a clothes rack, a couple of bars of soap and a pack of tissues
  • Telephone, vending and ice machines
  • Examples: Motel 6 Orlando-Kissimmee Main Gate East (from $33)
AAA Two Diamond
Still low-priced and low-frills, but with some added design and amenities:
  • Good curb appeal, landscaping and lighting in the parking lot; covered drive-up entry
  • Coordinated décor and furnishings with seating in the registration area
  • Sundries at the front desk
  • Food court, restaurant or at least continental breakfast
  • Guest rooms with inexpensive furniture, a TV in view (with remote), a partially enclosed clothes rack, a vanity area outside of the bathroom, a couple of bars of soap and a box of tissues
  • Elevator, coin-op laundry, telephone, vending, ice machines
  • Examples: Disney's Pop Century Resort (from $82); Best Western Lakeside (from $55)
AAA Three Diamond
More attention has been paid to style and décor, and amenities and services have been added:
  • Better curb appeal, landscaping and lighting in the parking lot; porte-cochere entry
  • Carpet, wood or tile floors with accent rugs; more seating in the registration area; luggage carts
  • Small gift shop
  • Swimming pool, hot tub and an exercise room
  • Full service restaurant or food court (or an expanded continental breakfast) and a lounge
  • Larger guest rooms with coordinated furniture and décor, better bed linens, blackout drapes or shades, closet with hangers, TV on a credenza with remote and movie channels, coffee maker, two-line phone, video games, wall-mounted hair dryer, shampoo.
  • Internet access, elevator, valet laundry, telephone, vending, ice machines
  • Examples: Nickelodeon Family Suites (from $136); Holiday Inn Express Lake Buena Vista (from $89); Disney's Animal Kingdom Lodge (from $215)
AAA Four Diamond
More attention has been paid to style and décor, and amenities and services have been added:
  • Excellent curb appeal, landscaping and lighting in the parking lot; impressive architectural features; added security
  • Upscale décor and furniture; excellent quality flooring (marble, wood, granite, etc.); plenty of seating in a larger registration area; bell desk; better luggage carts
  • Upscale gift shop
  • Swimming pool with food served poolside, hot tub, steam room, exercise room with state-of-the-art equipment and lockers
  • At least one upscale, full service restaurant and a lounge
  • Larger guest rooms with upscale or designer furniture and décor, excellent bed linens; comforters with duvet covers; closet with wood hangers; luggage racks; oversized desk; TV in a closed armoire; mini bar; iron and ironing board; marble or higher-grade tile bathrooms; upgraded shower heads; plush towels; free-standing hair dryer; makeup mirror; five-piece amenity set (shampoo, body lotion, etc.)
  • High-speed Internet access, service elevators for staff, valet laundry
  • Example: Disney's Grand Floridian Resort & Spa (from $375); Gaylord Palms Resort (from $150); Hyatt Regency Grand Cypress (from $200)
AAA Five Diamond
A much higher level of service is required for Five Diamond status, and the facilities must be quite luxurious; fewer than 100 hotels are on the list.
  • Stunning curb appeal and architectural features; extensive landscaping; valet parking
  • Antiques and paintings; live floral arrangements; highest quality flooring (polished marble, stone, distinctive tile); concierge area
  • Upscale shops
  • Swimming pool with attendants; full-service spa; exercise room with customized fitness programs
  • Multiple upscale full service restaurants and a lounge
  • Elegantly appointed guest rooms with high-quality furniture; outstanding linens and comforters; triple sheeting; multiple pillow choices; lit closets with at least ten hangers; umbrella; robe and slippers; CD player with at least one CD; fax machine; separate shower; toilet in its own room; seven-piece amenity set
  • Example: There are none in Orlando. The closest is The Ritz-Carlton, Sarasota (from $200).
Next: See the list of the 2009 AAA Five Diamond Hotels

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