1 out of 5
This Hotel Sucks, Member smcobert24
My Fiancée wanted to get married at the Grand Bohemian. Let me start by saying I AM VERY DISAPPOINTED. We held your hotel to high expectations, but were disappointed time and time again throughout our stay. This was for my Fiancée’s birthday. We wanted to check the place out before we decided on a wedding date. I made reservations on the phone. I specifically asked the representative to reserve a top floor Jacuzzi Suit with a nice view. I also specifically asked her if the rooms had DVD players. The representative assured me that all the Suit’s were on the top floor and EVERY room had a DVD player? So when we checked into the hotel, we were escorted to our room on the 12th floor. The room was Dirty! The bed was not made; with the sheets, comforter, and dirty towels on the floor! Wow! So this is how our stay at your glorious hotel begins? I then looked for the DVD player which was promised to me. No DVD player to be found. The bell-boy said he would take care of it. So the bell-boy then advises us that the only room that is “clean,” is on the 7th floor. So we are escorted down to the 7th floor, and settle into a different Suit with a substandard view that I was looking for. Ten minutes later, a knock on our door. A man walks in with this Huge T.V. stand with drapes on it? It has a DVD player wired onto it? “Where am I supposed to put this,” I asked the man. He replied, “I don’t know? But it’s here now.” Then he turned around and walked out the door! This is ridiculous! Now we have this bulky outdated T.V. stand taking up half of our room. So we called down to the front desk to have them take the “DVD player,” slash ‘T.V. stand’ away. Very high class, might I add. You see because my Fiancée wanted to sleep in and watch movies the next morning. I then called down to the front desk to get a late check out, and they advised me that “It would be no problem; I just had to call back at 6:30 a.m. to request a late check out.” So we went out Downtown, and came back to the Hotel at 2:30 a.m. We called down to the front desk to have some extra towels brought up to the room. The towels never came! Our stay gets even more high class by the minute! So I set my alarm for “6:30 a.m.,” then call down to the front desk to get a late check out. The representative advised me that there were going to be no late check outs. But wait, here’s the kicker! The ice machine on our floor was out of service. Right? Again, my expectations of the Grand Bohemian our spit back in my face. I would also like to add, that the ice machine on our floor was out of service. I would like to thank you for showing me the Grand Bohemian’s true colors. I am grateful to have spent my money on a 5-star Hotel, and to receive 1-star service. I will never stay at your hotel again! I will also, Not be planning my Wedding at a truly despicable, appalling, and disgraceful establishment. You should be ashamed of yourselves.
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