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Readers Respond: Stolen Items

Responses: 80

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From the article: Stolen Items from Hotel
Nothing's more frustrating than returning to your hotel room and finding your valuables have gone missing. Except, perhaps, the hotel management's response that there is "nothing we can do." Now's you chance to complain. Ever had something stolen? (Registration is NOT required.) Had something stolen?

Bag stolen from storage

I left my computer bag in storage at the hotel as my flight was not out until late that night. We I went to claim it from the bell captain, they could not find it. I also went through the same "Risk Management" runaround the person spoke about. I would think they would have it on security footage when it went into storage and what happened to it after that. Additionally it was quite a challenge getting them to file a police report. Car keys, house keys, computer, iPad, passport, credit cards, etc. etc. The money that was in it was the least of the problem.
—Guest Another Vegas Guest

Orlando ,FL

Company booked a room here for a week, while on training seminar. Came back to room after 3rd day, found $18 missing from $60 that I neatly tucked away in the morning. Not nearly as bad as others experience, but since I have to return to this hotel next month again I wont trust them.
—Guest tech 3325

stolen merchandice from trailer

My daughter checked in at a hotel in La. Their trailer that was parked in their parking space was stolen. The following morning, the trailer was found 30 mins. away from the hotel. Police report said that this is a grand theft. My question is ,is the hotel insurance liable for this? Please email me asap thanks.
—Guest pilar lacap

amjad

I have lost five hundred in my guest house reception. Please help me. Who got my money ?
—Guest roshan

Horrible

It might not seem much but we went on holiday at a manor house in Cornwall. The day we left, my son had left his ted-very important to him. And my other son left his iPod so we rang up and ask if they was found they said yes- front desk- but said the cleaners took it. I asked, can it be deliver to us and they said no we through it in the bin! I was mad then they said we will get back to you- it should be in the bag the never did I am angry but it is not as bad as above.
—Guest John

Stolen money and iPads

During our vacation in LA, while we were having breakfast at 5 in the morning , from our room were stolen money , 2 iPads , wallet and documents . The police came 4 hours later , I don't know why. There is no safe box in the room and camera in the hall.i would like to get any compensation from the hotel but I don't know how to do it.
—Guest Kris

ITEMS STOLEN FROM MY ROOM AND OTHER ROOM

I recently wrote a review about theft of my items in a hotel. The hotel has just changed their name for damage control reasons. This is the same hotel where the robberies took place. Do not be deceived. Do not stay at this hotel!!. My laptop, external hard drive, bags, shoes, jewelry, ipod and cash were stolen from my room in this hotel. The management didn't show any concern for my stolen properties.
—Guest Upset VL2013

ITEMS STOLEN FROM MY ROOM AND OTHER ROOM

My room and some other rooms were robbed on the same day! My laptop, external hard drive, clothes, shoes, bags, jewelry, cash and ipod were stolen from my room on the 5th floor. The staff and management didn't care at all. I was extremely horrified at the lack of sensitivity displayed by the hotel staff and management. No apologies were offered for what happened in my room. There was no sign of forced entry. The staff are very uncooperative, unprofessional, untrustworthy, uncaring and very insensitive. Please do not stay at this hotel. It is very unsafe, you may be robbed and the management will not care about you and everything you lost.
—Guest Upset VL2013

laptop, charger and cash stolen

My cash and laptop were kept in the safe and my charger was in a locked bag. Came back to the hotel room and found the safe open and all my bags without locks. My items had been thrown everywhere, no doubt the thief was looking for the charger. The hotel said they didn't see anything "suspicious" which all the hotels say. Cash was around 2k. I am now VERY cautious when in hotels.
—Guest Lily Smith

Beyond Pissed Off!

Stayed at a hotel in Anaheim, CA. I put my valuables in the safe (cash, iPad, tickets) rushing. The next day I forgot to empty the safe. When I contacted the hotel a couple hours later (way before the next guest to check in) I was told my room/safe was cleaned & nothing was left behind. After speaking to the hotel manager it shows that I locked the safe Sunday night & it wasn't opened again until 4 days later by hotel maintenance. So wheres my stuff & why did hotel staff tell me my room & safe was cleaned out when it wasn't. I asked the manager to explain what happened & had his staff opened the safe the day I checked out which is also when I called in them I'm sure I would've gotten my belongings back. The manager basically told me sorry he couldn't do nothing for me & the hotel isn't liable for anything...
—Guest Marilyn Santiago

$1800 STOLEN

HOTEL MAID BARGED IN WITHOUT KNOCKING AROUND CHECKOUT TIME AND SWIFTLY STRIPPED BEDDING ALONG WITH MY TRAVEL CASE WITH ALL OUR MONEY. HOTEL SAYS THERE IS NOTHING THEY CAN DO. CURRENTLY WE ARE PURSUING AN ARREST WARRANT FOR THE MAID. DON'T STAY AT A TRAVEL LODGE . I HAVE FOUND MANY SIMILAR STORIES SO FAR.
—Guest ADAM WILSON

Attempt Theft

Hotel desk receptionist came knocking after seeing the two adults leave the hotel. Little did he know someone was still in the room. He held about 5 towels/sheets in his hands (to hide would-be stolen objects). His service was declined at the door. He walked to another room and knocked on the door, making the act seem believable, as if he was really giving out towels/sheets. He left very quickly, leaving for the elevator, which, in his ride on the way down, the two same adults walked in and greeted the man. When returning to the room, a suggestion to put the Do Not Disturb sign was proposed. The two adults were told that "room service" came. Keep in mind, this was not the first time these guests have stayed at the hotel. Also, not only was the act committed after dark, but the man was also seen to have the same exact towels/sheets in his hands after exiting the elevator -- why he didn't offer the towels/sheets to the guests, whose room he had tried to enter, remains a mystery. Not.
—Guest True Story

Maryland

Hotel desk receptionist came knocking after seeing the two adults leave the hotel. Little did he know someone was still in the room. He held about 5 towels/sheets in his hands (to hide would-be stolen objects). His service was declined at the door. He walked to another room and knocked on the door, making the act seem believable, as if he was really giving out towels/sheets. He left very quickly, leaving for the elevator, which, in his ride on the way down, the two same adults walked in and greeted the man. When returning to the room, a suggestion to put the Do Not Disturb sign was proposed. The two adults were told that "room service" came. Keep in mind, this was not the first time these guests have stayed at the hotel. Also, not only was the act committed after dark, but the man was also seen to have the same exact towels/sheets in his hands after exiting the elevator -- why he didn't offer the towels/sheets to the guests, whose room he had tried to enter, remains a mystery. Not.
—Guest True Story

Stolen Purse from Room in Cherokee, NC

I walked outside and came back to find my entire purse stolen and no where to be found GM assures me ALL his Staff are Honest. Well when they view their security tapes, I Hope He Is Proven Wrong and I get Settlement from this painful Trauma I am going through, this happened in a hotel in Cherokee, NC.
—Guest phyllis

cash stolen

Spent the night of 4th of July at this hotel and had to change rooms in the middle of the night because of noisy neighbor. Left everything in the room and went back at 9am. Left again the room for about one hour for breakfast. So I was out of the room for just a couple hours while cleaning personnel was on duty. Once on the road at toll booth realized I was only left with 85 $$ when I know I had about 350 $$ the night before. Mind you I always pay for everything with credit card and only tipped waiter with cash. I also found singles in my wallet when I only carried 10s and 20s. Reported to police and trying to get in touch with management.
—Guest gaspare mihalich

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Stolen Items

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